Return Policy

Returns & Order Help

For damage, a wrong item, a missing item, or an undeliverable order, contact Nexora support with your order number and a concise description of the issue.

For damage or a wrong item, include clear photos of the item, packaging, and shipping label where available. For a missing item or undeliverable order, include any delivery or tracking updates you have received.

We will review the details and provide the next steps for your order. Please do not send an item back unless Nexora support has confirmed the return instructions.

This policy does not change your statutory rights.